Raise your hand if you’ve ever been in a conflict…by now everyone should have both hands in the air! As part of the BC Community Forest Association conference that I attended this month, I participated in a primer on conflict resolution presented by Jamie Chicanot of ADR Education.
One of his key messages was that a more productive was to resolve conflict is to focus on the “interest” not the individual. I’ve always felt that conflict can be healthy when approached with an open mind. Jamie hit on this point too. Too often we become defensive and close our minds. His advice was to get curious. Look to understand the situation fully and then resolve the issue by looking for common ground within the mutual interests.
Mr. Chicanot is a fabulous trainer…if you are ever looking for a little help through a process, I highly recommend him!